You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in Malaysia or Internationally. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.

a. Shipping Charges
Our shipping charges are determined by the weight of your order.

Peninsular Malaysia – Shipping charges are FREE for order above RM 300 in a single transaction. Any transaction below RM 300.00 is charged for a RM15.00 flat rate delivery fee.

East Malaysia (Sabah & Sarawak) – shipping charges are determined by the weight of your order. Shipment fees shall paid separately through email or phone enquiry, your order will ship out only when after you have paid your shipment charges.

Alternately, you may directly make order through email us your purchase products and your exact delivery address.

b. International Order / Charges
We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.

Orders outside Malaysia are shipped via courier services and should take between 5 – 21working days upon order confirmation.

Please e-mail us at www.stem.org.my or call us at (603) 21483606 for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Malaysia.

c. Others
Our working hours is between 9:00 am to 5:00 pm Monday to Friday.
Any inquiry, kindly contact our Customer Service at (603) 2148 3606 or email us at www.stem.org.my

Shipping address cannot be changed once order(s) has been shipped.
Order cannot be cancelled or changed once transaction is being approved.
For items in stock, you shall receive your order in 5-10 working days upon order confirmation.

If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.

In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.

DiRECT Consulting & Services Sdn Bhd. is not responsible for shipping charges of returned packages due to missing or wrong information.